Forums/SEO BrainTrust FAQs

How do I whitelist SEO BrainTrust?

Stacy
posted this on June 03, 2010 18:23

How to Whitelist SEO BrainTrust

Most ISPs and e-mail delivery services use some sort of a spam filter. In order to ensure deliverability, please whitelist us by adding our address your list of trusted senders, your contacts, or your address book.

AOL

To make sure e-mail gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List. Here are the steps to do that:

  1. Click the “Spam Controls” link in the lower right corner of your inbox screen.
  2. When the “Mail & Spam Controls” box appears, click the “Custom Sender List” link.
  3. Choose the “Allow Email From” option.
  4. Add ’seobraintrust.com’ then click “Add”.
  5. Click “Save”.
  6. Add infusionmail.com then click “Add”.
  7. Click “Save”.

AOL Web Mail

If you’re using AOL Web Mail, replying to an email from SEO Brain Trust will also work. Email from that domain will now be delivered straight to your Inbox.

AT&T

  1. Open the e-mail message from the sender you want to add to your address book.
  2. Click on the “Save Address” link (below) next to the “From” address.
  3. Check the “Add to Contacts” box (below) and click “Save”.

CloudMark SpamNet

  1. Select Cloudmark | Options… from the Cloudmark SpamNet Toolbar in Outlook.
  2. Click ‘Advanced’.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type ‘@seobraintrust.com’.
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.
  10. Repeat the above process for bounce@infusionmail.com

ComCast

  1. Click on the ‘Save Address’ link at the top of the message (it’s next to the ‘From’ address).
  2. For the field titled First Name, please enter SEOBrainTrust.
  3. Click Save Entry and you’re all done. :)

If you are not receiving email at Earthlink, there are two actions you can take:

  1. Check “Suspect Email” folder.
  2. Add seobraintrust.com and infusionmail.com to your address book.

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically sent to your Suspect Email folder if the domain is not in your address book.

Suspect Email Folder

  1. While in the “Suspect Email” folder, if you see an email from SEOBrainTrust, select it.
  2. Select “Move to Inbox and Add Contact” option from the pull down menu. This will add SEOBrainTrust.com to your address book for future email delivery assurance.

Address Book Inclusion

  1. Open the e-mail.
  2. Click “Add to Address Book” in the e-mail header.
  3. Use the “Address Book Editor” to verify the sender’s contact details and click “Save”.
  4. Fill in @SEOBrainTrust.com as the email address of the sender. Do the same for bounce@infusionmail.com.
  5. Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox.

Google!Mail

To make sure email gets delivered to your inbox, you must add the email addresses @SEOBrainTrust.com and bounce@infusionmail.com to your contacts list.

  1. Click the drop down arrow next to ‘Reply’ in the upper right side of your inbox screen.
  2. Click the Add SEOBrainTrust to your Contacts List” link from the list that appears.
  3. You will now see SEOBrainTrust appear under the ‘Quick Contacts’ list on the left side of the page

Hotmail Live, Windows Live and MSN

In the new Hotmail you must ‘Mark Sender as Safe’ to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things.

  1. Check the ‘Junk Email’ folder if you do not see SEOBrainTrust email in your inbox.
  2. Click the ‘Mark as Safe’ link.
  3. Add SEOBrainTrust.com and infusionmail.com to your Safe List.

Mark Sender as Safe

  1. Open an e-mail from the sender you wish to mark as safe (such as SEOBrainTrust.com).
  2. Click ‘Show Content’ to view the body of the e-mail if it contains images and HTML.
  3. Click ‘Mark as Safe’. SEO Brain Trust will now be added to your list of Safe Senders.

Manually Add to Safe List

  1. Click ‘Options’ in the upper right corner of your Hotmail screen.
  2. In the Body of the page under ‘Junk e-mail’ click the link ‘Safe and Blocked Senders’.
  3. Click the link ‘Safe Senders’.
  4. Enter the e-mail address ‘@SEOBrainTrust.com’.
  5. Click ‘Add to List’.
  6. Enter the e-mail address ‘@infusionmail.com’.
  7. Click ‘Add to List’.

MailBlocks

  1. Click the Addresses tab.
  2. Click New.
  3. Type @SEOBrainTrust.com
  4. Make sure ‘Accept Mail From This Address’ is selected under Receiving Options.
  5. Uncheck ‘Display in People Picker’ under Other Options.
  6. Click Submit.
  7. Click OK.
  8. Repeat the above process for bounce@infusionmail.com.

MailShield

  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type @SEOBrainTrust.com
  4. Click OK.
  5. Repeat the above process for @infusionmail.com.

MailWasher

  1. Click Tools then Blacklist & Friends.
  2. Click Add… on the right, the Friends List side.
  3. Make sure Plain E-mail Address is selected.
  4. Type @SEOBrainTrust.com
  5. Click OK.
  6. Click OK.
  7. Repeat the above process for bounce@infusionmail.com

McAfee SpamKiller

  1. Click Friends from the sidebar.
  2. Click Add.
  3. Type @SEOBrainTrust.com
  4. Click OK.
  5. Repeat the above process for bounce@infusionmail.com.

OddPost

  1. Check your ‘Probably Spam’ folder.
  2. If you see that SEO Brain Trust was incorrectly filtered out, select it.
  3. Click the ‘Move to Inbox and Mark as Not Spam’ button.

Outlook 2003

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen – with images. If a company is not in your address book or ‘Safe Sander’ list, your HTML images will not display.

To have HTML display correctly, users can:

  1. Change their automatic download settings.
  2. Add your email or domain to their approved sender list.
    1. Right click on a non-displaying image in an HTML e-mail.
    2. Choose “Change Automatic Download Settings” option.
    3. When the popup comes up, uncheck the first box in the list that says ‘Don’t download pictures or other HTML content automatically.’
    4. Click OK.

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML email.
  2. Click ‘Add the domain to the safe sender list’ option.

SpamAssassin

  1. Add the following entries to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server.
    1. whitelist_from @SEOBrainTrust.com
    2. whitelist_from bounce@infusionmail.com
  2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

If you have no user_prefs file in this subdirectory, create one: http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html.

For more instructions: http://www.cleanmymailbox.com/sa

Spam Butcher

  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under ‘Known Good Senders and Recipients’.
  4. Type @SEOBrainTrust.com
  5. Click OK.
  6. Click OK.
  7. Repeat the above process for bounce@infusionmail.com.

Spam Eater Pro

  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type @SEOBrainTrust.com under Address.
  5. Choose ‘Full Email Address’ under Address Type.
  6. Select Email Domain.
  7. Click OK.
  8. Repeat the above process for bounce@infusionmail.com.

Spam Inspector

  1. Select Spam Inspector.
  2. Select ‘Manage Friends List’ from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under ‘Add a New Friend’.
  4. Type @SEOBrainTrust.com
  5. Click the >> button.
  6. Click Close.
  7. Repeat the above process for bounce@infusionmail.com.

Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address @SEOBrainTrust.com
  3. Click Add.
  4. Repeat the above process for bounce@infusionmail.com

SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click ‘Add to Whitelist’ from the menu.
  3. Type @SEOBrainTrust.com
  4. Click Add.
  5. Repeat the above process for bounce@infusionmail.com

Spam Sleuth

  1. Select File > Configure.
  2. Go to the Friends category.
  3. Makre sure Active is checked.
  4. Type @SEOBrainTrust.com and bounce@infusionmail.com each on a line by itself in the entry field.
  5. Click OK.

Yahoo! Mail

If you’re not receiving e-mail that you are expecting, there are two things you can do:

  1. Use the ‘Not Spam’ button in your Bulk Mail folder.
  2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.
    1. Check your Yahoo! Bulk Folder.
    2. If you see mail from SEO Brain Trust, highlight it and click ‘Not Spam’. This does not guarantee that your mail will be delivered in the future, but it does help.
    3. Click ‘Options’ in the top right navigation bar.
    4. Select ‘Mail Options’ from the list that drops down.
    5. Choose ‘Filters’ located on the left side of the page.
    6. Click the ‘Add’ button on the Filters page.
    7. Choose ‘From’ as the field you want to match in the incoming message.
    8. Choose ‘Contains’ as the criterion to match.
    9. Enter @SEOBrainTrust.com as the text string to compare.
    10. Choose Inbox as the folder you would like the message to be delivered to.

Other Spam Filters and Mail Providers Not Listed Above

If SEO Brain Trust is being filtered, try adding @SEOBrainTrust.com and bounce@infusionmail.com to your Address Book or Contact List.

If the messages continue to be sent to your junk folder, contact support for the application and ask how to whitelist an email address.

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